About
Essential techniques to de-escalate tensions and navigate troubling situations in a calm manner. Explore the importance of taking a step back to reset emotionally, using deep breaths and strategic pauses. Keeping a calm nonjudgmental tone, acknowledging emotions, and using empathy to build trust and reduce defensiveness. As you progress, you will discover how asking open-ended questions can lead to more productive, solution-focused conversations. By the end of this course, you’ll have a toolkit of practical, effective techniques for handling conflict in a way that promotes peace, understanding, and constructive outcomes. This course is ideal for anyone looking to improve their de-escalation skills and turn potentially tense interactions into opportunities for growth and connection.
You can also join this program via the mobile app. Go to the app
Overview
Instructors
Price
Group Discussion
This program is connected to a group. You’ll be added once you join the program.